- - Return Policy - -
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is on the outside of your package. Which is the following:
19749 Dearborn St Chatsworth, California 91311
**We ask you to contact us 1st before you would like to deem eligible for a return**
BananaKlip shirts are made to order with DTG printing. So we can not accept a return if the shirt doesn't fit. The only way for us to process an exchange is for you to show image proof that shirt was damaged upon arrival to your mailing address. You must report this claim within 4 weeks of receiving the shirt and must take a picture of the damaged or misprinted area of the shirt. It is best to take the picture then circle the damaged area with an editing app on your phone for us to clearly see what you are referring too. Please contact us directly via email@example.com for exchange determinations.
The Shopify and PayPal Payment Gateways were selected to protect you the customer. Your personal details will not be utilized more than completing the transaction and shipping your item. As far as your credit card, it is protected in that we do not take your Credit Card details on the BananaKlip website. Once your cart is full you are sent to PayPal to process the final payment. At no time does BananaKlip process your details or have knowledge of your Credit Card details. For further security, our Site holds an SSL security certificate as required by Shopify.
BananaKlip ships to the USA only. Please inquire if you would like for us to ship to you internationally.
BananaKlip Shirts warehouse operations are conducted from LA, California USA. Although we do our best sometimes the delivery service or customs can hold up items. These delays are out of our control. During Christmas ordering season there are always delays so please plan accordingly during this time. We appreciate your patience. BananaKlip Shirts does not guarantee shipping delivery times, these are the responsibility of the carrier.